Refunds and Warranties

The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under Australian consumer law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Clear Deals Return Policy

Clear Deals is committed to providing our customers with the best possible shopping experience. We understand that sometimes things don't go as planned, and that's why we have a return policy in place. 

Please note that all products are sold with the manufacturer's warranty, unless otherwise noted.

If you have any questions, please contact our Customer Service Team here

Contents
1. Damaged or Incorrectly Shipped Products
2. Unopened Products or Change of Mind
3. Return of Faulty Products
4. Processing Credits / Refunds

    1. Damaged, Manufacturer-approved Returns Authority or Incorrectly Shipped Products 

    If your product is damaged on arrival, has a manufacturer-approved returns authority or is incorrectly shipped, please contact our support team here.

    Please include:

    • Name and contact details of original purchaser;
    • Invoice number or order number;
    • Part number of product to be returned;
    • Item serial number;
    • Date on packing slip or invoice;
    • Whether the product box has been opened; and
    • Reason for return.

    You will need to package and address the product for return including all accessories and manuals. You must ensure that the returned product is suitably packaged to prevent damage during return shipping. Clear Deals will not accept responsibility for goods, which are damaged whilst in transit back to a Clear Deals location. 

    If you receive a product that is damaged in transit from Clear Deals you should

    • Refuse to accept delivery of the product;
    • Direct the courier to "Return goods to sender"; and
    • Notify our Customer Service team member within 24 hours of receipt of delivery.

    2. Unopened Products or Change of Mind

    Clear Deals does not normally provide refunds where you have simply changed your mind, made a wrong selection, or the product is not compatible, if you are unsure of the product before purchasing, please contact our Customer Service Team here prior to placing your order.

    For products in original, unopened and undamaged packaging, you must contact our Customer Service Team within 7 days here, our returns team will determine if we will accept or decline your request for return, and this may or may not include a restocking fee.

    If accepted you will be issued with a Return Authorisation Number.

    1. You will need to package and address the product for return.
    2. You must ensure that the returned product is suitably packaged in order to prevent damage during return shipping.

    Clear Deals will not pay nor reimburse any costs associated with a customer-initiated return of unopened products. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

    3. Return of Faulty Products

    Please note that all products, with the exception of ex-demo, clearance, second hand, imperfect or damaged product(s) are sold with a manufacturer's warranty, unless otherwise noted.

    If a product, purchased from Clear Deals, develops a fault after 14 days from original purchase and is within the manufacturer’s warranty period, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product. Please see our table below on how to contact the manufacturers customer service team.

    If a manufacturer identifies that there is a fault with the product and offers to accept an opened product for return, you will need a manufacturer-approved return authority number. Please contact our Customer Service team with this number to organise the return of the product.

    If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy. If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service team as soon as possible. 

    How to contact the manufacturer to assess your claim.

    Manufacturer Customer Service
    LIFX https://support.lifx.com/
    Eve Home https://www.evehome.com/en/support

     

    If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact our Customer Service team so that we can assist in getting your product repaired.

    4. Processing Credits and Refunds

    Clear Deals will normally issue a refund within 7 working days of receiving the goods returned in accordance with this policy.

    Clear Deals will only issue refunds on request. The actual method of refund will depend upon the payment method used for the original purchase.

    In some circumstances, a replacement product or repair will be offered instead of a full refund. Clear Deals will consult with you and act in accordance with relevant warranties, other contracts and statutes. If Clear Deals chooses to have the product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.

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